Privacy Policy for Vape Falls

Effective Date: September 10, 2023

At Vape Falls, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information, both in our physical store and through our online services.

1. Information We Collect

a. Personal Information:

• In-Store: When you visit our physical store, we may collect personal information, such as your name, contact information, and date of birth for age verification purposes.
• Online: When you use our website or online services, we may collect personal information, such as your name, email address, phone number, and shipping address.

b. Payment Information:

• In-Store: We may collect payment information if you make purchases at our physical store.
• Online: We collect payment information, such as credit card details or PayPal information, when you make online purchases. Please note that we do not store your full payment information; it is securely processed by our payment gateway providers.

c. Loyalty Program Data:

• In-Store: If you participate in our loyalty program, we may collect and use your information to verify, collect, and redeem loyalty rewards.

d. Communication Data:

• We may collect information related to your interactions with us, such as emails, chats, or customer support inquiries.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, whether in-store or online.
• To provide you with information, updates, and customer support related to your purchases.
• To verify your age and comply with legal requirements for the sale of vaping products.
• To administer and enhance our loyalty program.
• To improve our products and services and enhance your shopping experience.
• To communicate with you about promotions, offers, and updates, with your consent.
• To ensure the security and integrity of our website and physical store.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except for the following reasons:

• With third-party service providers who assist us in processing transactions, delivering products, or providing customer support. These service providers are bound by strict confidentiality and data protection agreements.
• To comply with legal requirements, such as age verification, or to respond to legal requests.
• In the event of a business merger, acquisition, or sale, where your information may be transferred to a new entity. In such cases, we will ask for your consent to transfer your information.

4. Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal information.
• Object to the processing of your personal information.
• Opt out of marketing communications by following the instructions provided in such communications.
• Withdraw your consent for certain data processing activities.

5. Use of Cookies

a. Cookies are small data files that are placed on your device when you visit our website. We use cookies to enhance your browsing experience, provide personalized content, and analyze website traffic.

b. By using our website, you consent to the use of cookies in accordance with this Privacy Policy.

c. We use a pop-up on our website to ask for your consent to use cookies. You have the option to accept or decline cookies through this pop-up. Please note that declining certain cookies may impact your ability to fully use our website.

6. Security Measures

We take data security seriously and employ industry-standard measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, access controls, and regular security assessments.

7. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website and will be effective upon publication.

8. Consent for Transfer of Information in Business Transactions

In the event of a sale, merger, acquisition, or other business transaction involving Vape Falls, we will ask for your consent before transferring your personal information to the new entity. You will have the option to accept or decline this transfer.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, please contact us at info@vapefalls.com.