Return Policy

Return Policy for Vape Falls

Effective Date: September 10, 2023

Date Updated: November 18, 2025

This policy governs all purchases made through the Vape Falls retail store and online e-commerce platform.

A. Refunds and Exchanges

1. No Refunds: Generally, we do not offer monetary refunds on any product purchased in-store or online, except as explicitly stated in this policy (e.g., unclaimed packages, underage orders).
2. Exchanges for Defective Products: Products that are determined to be defective (malfunctioning) within the specified exchange period will be exchanged for the same product.
3. Store Credit: If the identical product is out of stock or unavailable for exchange, we will issue store credit for the value of the original purchase.

B. General Exchange Conditions

1. Maximum Exchange Period: Unless otherwise specified below, the maximum elapsed time to be eligible for an exchange is 7 calendar days from the date of purchase (in-store) or the date of delivery (online).
2. Required Condition: All products requested for exchange must be returned in their original, complete packaging and be accompanied by the original receipt or proof of purchase.
3. Inspection and Testing: All exchanged items will be thoroughly inspected and tested by a Vape Falls staff member. Exchanges will only be authorized if the product is confirmed to be malfunctioning and there is no evidence of misuse, physical damage, or customer error. We reserve the right to decline any exchange request.

C. Specific Exchange Instructions by Product Type

Devices & Tanks (Including Kits, Mods, and Atomizers)

1. Exchange Period: Eligible for exchange within 7 days of purchase or delivery.
2. Conditions: Devices and tanks must be returned with the original receipt and all spare parts included in the packaging (e.g., coils, glass, USB cables).
3. Malfunction Only: Accepted only if the device is confirmed to be malfunctioning. Returns will be voided if there is any suspected abuse, misuse, or physical damage.

Disposables

1. In-Store Purchase Exchange Period: Disposables are only eligible for exchange on the same day of purchase if the device is determined to be malfunctioning (e.g., dead upon opening, auto-firing).
2. Online/Mailed Orders: If a mailed disposable device is defective upon arrival, the customer must contact Vape Falls within 24 hours of delivery. Exchanges are authorized on a case-by-case basis and must include the original packaging.
3. Restrictions: Exchanges will only be provided for the same disposable in the same flavour originally purchased. We cannot accept exchanges for disposables simply because of a disliked flavour or e-liquid burn taste.
4. Manufacturer Contact: For disposables that start malfunctioning after the first day of purchase/delivery, you are advised to contact the manufacturer directly for a possible replacement.

Coils & Pods (Empty)

1. Exchange Period: Exchangeable only on the day of purchase/delivery.
2. Conditions: Must be returned in their original, unopened packaging. Once the package seal is broken, they are considered a final sale.

Pre-filled Pods & Cartridges

1. Exchange Period: Unopened, pre-filled pods can be exchanged on the day of purchase/delivery.
2. Malfunctioning Pods: Malfunctioning pre-filled pods (e.g., leaking, dead on arrival) will be considered for exchange on a case-by-case basis on the day of purchase/delivery.

E-Liquid

1. Exchange Period: Exchangeable only on the day of purchase/delivery.
2. Conditions: E-Liquid cannot be exchanged if the seal or the federal excise stamp is broken.

Batteries & Other Accessories

1. Batteries: All separate rechargeable batteries (e.g., 18650, 21700) are considered final sale.
2. Other Accessories: Returns for other accessory items will be considered on a case-by-case basis but will follow a maximum 7-day exchange period.

D. Exceptions

1. Clearance/Sale Items: Items explicitly marked as clearance, final sale, or deeply discounted are not covered by this policy and are considered final sale. They will not be accepted for return or exchange under any circumstance.

E. Online Orders & Postage (Shipping Orders)

1. Return Postage Costs: All postage costs for returns and exchanges initiated by the customer (e.g., non-defective, buyer's remorse) are the responsibility of the customer. We will only cover postage if the return is due to an error made by our staff (e.g., wrong item sent) or a confirmed defective product.
2. Restocking Fee for Returns: A 20% restocking fee will be charged on the retail value of all items returned to us for reasons other than a confirmed defect or error by Vape Falls. This fee will be deducted from any store credit issued.
3. Damaged/Incorrect Orders: If your order arrives damaged or if you receive an incorrect item, you must notify us within 48 hours of delivery. We will cover the return postage costs and send out the correct replacement item or issue store credit once the incorrect/damaged item has been received and inspected.
4. Unclaimed/Refused Packages: Any package that is unclaimed by the customer and subsequently returned to Vape Falls by the courier (Canada Post) will be treated as a return. The refund issued (if applicable) will have a 20% restocking fee AND the original cost of shipping subtracted from the total order amount.

F. Underage Orders and Age Verification

1. Legal Age: Vape Falls strictly prohibits the sale of vaping products to individuals under the legal smoking age of 21 in Newfoundland and Labrador, Canada.
2. Verification Failure: Age verification is required when receiving your order from Canada Post. If an underage individual attempts to order from our online store and is unable to verify their age with Canada Post (or if ID is fraudulent), the order will not be processed.
3. Restocking Fee & Shipping: A refund will be issued in this case, minus a 20% restocking fee AND the original cost of postage (shipping charges) paid by Vape Falls.

G. Manufacturer Contact Information

For issues outside of our return policies or for malfunctioning products outside of our exchange period, please contact the manufacturer directly. Manufacturer contact information can be found at the bottom of this page.